SHIPPING AND DELIVERY

  • we partnered with Global-E, a third party service acting as your seller-on-record, so you can buy and ship your GOTTEX products to over 100 destinations worldwide! when you buy the GOTTEX products from Global-E, you will see that your payment method (via mastercard, visa, amex, paypal) is charged by **Global-E//Gottex** and the purchase is subject to Global-E’s terms and conditions and privacy policy (which will be clearly presented in checkout before you place the order). you can contact us at service-gottex@gottexmodels.com.
  • due to our partnership with Global-e, we are able to provide all of our shoppers with attractive shipping prices that are calculated during checkout and are based on a number of factors, the destination country, the number of items you’ve purchased and the total weight of your parcel. you will be able to see the exact shipping costs in your preferred currency during your checkout process.
  • most in-stock items are prepared on the same day basis and generally arrive between 3 to 7 days. occasionally, shipping can take as long as 21 days based on your destination and selected shipping method. you will of course be provided with a more accurate timeframe upon checkout. please note that while we do our best efforts to deliver your purchase within the estimated timeframe. dispatch and delivery times are based on estimation only and are not guaranteed.
  • please be aware that import duties and taxes may apply upon receipt of orders shipped outside of the european union. such duties and taxes are beyond our control as they are set by the customs authority of your destination country and depend on a number of factors such as country of origin of the purchased product, local VAT rates, and local import taxes. it will be your responsibility to pay them if and when asked by your local authorities.
  • however, for certain shipping methods, we may be able to support calculation and pre-payment of such duties and taxes. shipping methods that support pre-payment (via MasterCard, Visa, Amex, PayPal) of duties and taxes will be marked as such during checkout, so you can easily identify them. should you choose to use this option and prepay duties and taxes as part of your checkout process, you will be provided with a 100% guaranteed total amount for your order (including all applicable delivery charges, duties, and taxes).
  • GOTTEX is not responsible for any delays caused by matters not under its full direct control, including without limitation due to destination customs clearance processes, delays caused by the shipping company, etc.

 

availability

  • the inventory of all items offered on the site is limited and it is possible that at the time of purchase the requested item will not be available. GOTTEX reserves the right to change and/or remove the list of items offered for purchase or close the Site’s online store at any time and at its sole discretion and nothing herein shall be deemed as an obligation to offer any items for sale.
  • GOTTEX will make reasonable efforts to dispatch the approved orders as quickly as possible and the approved orders shall be dispatched in the order that they have been received. please note that we only sell items that we have in stock. garments may sell out during the shopping session, and stock availability will be updated once you reach the checkout.
  • if a delivery suffers a delay or if the delivery cannot be fully dispatched or only partially due to the goods not being in stock or other reasons, GOTTEX will make reasonable efforts to inform the consumer about this as quickly as possible. in this case, the consumer will be given the option to terminate the agreement, free of charge. in the case of termination in accordance with this paragraph, GOTTEX will refund the consumer with the sum paid, at the latest within 30 days after termination. the place of delivery is deemed to be the address that the consumer makes known to GOTTEX at the time of registration and/or placing the order.

 

free shipping

For European countries, GOTTEX offers free standard delivery on all orders above 120 EURO ( in the UK, orders above 100 GBP receive free delivery). free shipping will be applied to your order at checkout. orders under the mentioned sum will be charged according to your delivery country and will be calculated and shown to you at check out.

For Non-European countries, GOTTEX offers free standard delivery on all orders above 199 EURO ( or the equivalent sum in your chosen currency). free shipping will be applied to your order at checkout. orders under the mentioned sum will be charged according to your delivery country and will be calculated and shown to you at check out.

delivery time

GOTTEX will make reasonable efforts to have a third party carrier deliver all orders within 2-21 business days from the day you received the shipping confirmation.

prices & currencies

GOTTEX cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the currencies we offer to other currencies.

all prices and shipment costs may change from time to time without prior notice. the applicable price in respect of a specific purchase is the price presented on the site upon completion of the purchase.

uncollected packages

if the third party carrier will fail to ship and/or the shipment will be delayed as a result of your unavailability at the time of shipment and/or inaccuracies in the details provided by you to GOTTEX or the third party carrier, GOTTEX may charge you with additional shipment and service costs. shipping costs for uncollected packages will not be paid by GOTTEX. we will charge you for the cost of return shipping and administrative costs.

 

RETURNS

if you've purchased an item and wish to return it, please contact our customer service team at service-gottex@gottexmodels.com, and they will conveniently order a DHL pick up from your home for you.

please note, the return shipping cost will be deducted from the refund and is not prepaid. 

UK return cost - £20

EU return cost - € 20

Rest of the world - $38

returns must be made within 14 days of receiving the package.

all new collection, full priced items and discounted/sale items are fully returnable

When returning any item: 

1. It must be sent back in its original condition & packaging, with all labels intact, including the hygiene sticker. Any worn, washed or damaged items will not be accepted or refunded. Any item which fails to meet this criteria will not be refunded.

2. In the interest of hygiene, we request you wear underwear when trying on your swimwear

2. Please ensure the items returned are packaged into one package.

3. once the goods are received and processed, you will receive a refund for the returned items.

EXCHANGE: 

As we are a global brand, we cannot offer and exchange service at this point. Should you like to return your item and order it in a new size you are more than welcome to do so on our website. Please contact our customer service team at service-gottex@gottexmodels.com for further assistance and guidance as per return and shipping options.