Politique de remboursement
We reserve the right to decline your order if the following events occur, for example, we cannot obtain authorization for payment, if a particular item has shipping restrictions, the item ordered is out of stock or does not pass our quality control inspections, or you do not meet the criteria set out within the GTC.
The products on our Site and the products in our catalogs are offers without legal obligation. While we endeavor to make sure the details on our website are accurate, from time to time we may discover an error in the pricing or product description. If we discover an error, we will let you know as soon as possible. In some instances, the goods ordered may vary slightly and to a reasonable extent deviate from the goods depicted on the website due to the technical possibilities of representation, in particular, colors may vary.
We reserve the right to cancel an order for a product that was advertised at an incorrect price and reserve the right to cancel an order that has been accepted or is in transit. We will contact you to inform you that your order has not been accepted for the goods in question. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.
You have the right to return your goods within 14 days from the date the order was received without stating a reason. The returns period commences on the day on which you (or any third party named by you who is not the forwarder) have received the goods.
To exercise your right, you must notify us (BFC BAMBINIFASHION.COM GmbH, Leonard-Bernstein-Straße 10, 13 OG. – Saturn Tower, 1220 Vienna, Austria, email@example.com) by post or email of your decision to return your purchase. To do this, we recommend you to use the sample Returns Form below, but you are under no obligation to do so.
If you return goods, we will refund all payments we have received from you, excluding delivery costs any additional costs resulting from any other type of delivery other than the most inexpensive standard option quoted on our Site, regularly within 18 working days from the day we received the returned merchandise. Gottex represented by Bambini Fashion will reissue payments on the same payment card used for the original transaction unless expressly agreed. We may refuse repayment until we have received the returned goods or until you have proven that you have returned the goods, whichever occurs first.
Please note that if you return goods to us, you will be responsible for paying all costs incurred for the return.
Items must be in brand new condition and show no signs of wear with all original packaging, garment tags and labels still attached. Original shoe boxes and other containers that products are sold in are considered part of the product and must also be returned in undamaged and unused condition. Items returned without their branded packaging will not be accepted.
We do not accept items that have been damaged by wear and tear, altered or washed incorrectly (please check washing instructions on all garments before handling). When trying items on, please be sure they do not come in contact with perfumes, sprays, creams or other chemicals, and be sure to try shoes on a soft clean surface.
RETURNS & HOME PICK-UPS
We are pleased to offer a returns collection service to all customers for any purchases that meet our Returns Policy. In every package that we ship out, a pre-paid returns label can be obtained by Submitting a return request:
- Click the Account link on the top right corner of the store's header.
- Log in to your account:
- In the Email field, enter your email address, and then click Continue.
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
- Click the order that you want to submit the return for.
- If your order has more than one item, then select the items that you want to return.
- Select a return reason and add a note for the store.
- Click Request Return.
If your return request is approved, then you receive an email with shipping instructions and a return shipping label. After the product is returned, the processing period is of 14 business days, (excluding weekends and holidays) for the refund to be issued. A return fee may apply.
Should you need to claim for damage for whatever reason, whether the damage is in direct or indirect connection to your order, the costs of services and/or goods shall be excluded from the refunded amount.
This exclusion of liability will not apply in instances of a breach of material contractual obligation, also known as ‘cardinal duty’. If cardinal duty is breached due to negligence, our liability will be limited to compensation for foreseeable damage only. We will be entitled to prove that the damage, which has occurred is lower.
It is important to note that the exclusions and limitations outlined in this GTC will not apply in the event of death and personal injury arising from our negligence or our legal representatives or agents of Gottex represented by Bambini Fashion. The exclusions and limitations of liability in this GTC will also not apply to any other damage resulting from a willful or grossly negligent breach of our obligation by us or our legal representatives and agents. For example, this might include damage caused by the lack of a warranted condition or due to fraudulent concealment of a defect.
Gottex represented by Bambini Fashion is not responsible for losses caused by a third party and/or customers' negligence. This includes indirect losses, which are a consequence of the main loss or damage and are not foreseeable by you and us, such as loss of profits or ‘loss of opportunity’.
The delivery cost of the return package will be deducted from the refund amount. This price may vary depending on the weight, volume, and country of the returning package.
For orders within the European Union, any shipping or gift-wrapping fees are non-refundable. Kindly note that for international orders the costs of gift wrapping, shipping, as well as any import taxes and duties paid are non-refundable.
Please note Gottex monitors the number and condition of products returned and orders canceled by customers. Violations of our returns policy, frequent returns, or cancellations will be flagged and may, at our discretion, lead to the closure of your account or future orders being refused.
Kindly note that only accept the return of swimwear if the original hygienic sticker (when applicable) was not removed and it’s still in its place. Some styles do not contain the hygienic sticker in which case it is possible to return them.
Notwithstanding the aforementioned policy, Gottex reserves the right to make any final decision in case of refund requests based on unique and/or extraordinary circumstances that might arise from objective difficulties during the return process. Gottex also reserves the right to make the final decision in lieu of the returns policy and/or to charge an additional restocking and processing fee might additionally be applied for.